Returns & Exchanges

 

ELLYNDALE RETURN & EXCHANGE POLICY

 

At Ellyndale, we understand that shopping online sometimes means trying a few options at home to find the perfect fit and style. We’re happy to support that—while also caring for the small-batch, thoughtfully made nature of our collections.

 

 

RETURNS & EXCHANGES

 

We gladly accept returns or exchanges within 14 days of delivery.

To be eligible, items must be:

 

  • Unworn, unwashed, and unaltered

  • With all original tags attached

  • Free of makeup, deodorant, perfume, or damage

  • Returned in original condition and packaging

 

Items that do not meet these conditions may be returned to the customer.

 

 

RESTOCKING FEE (WHY WE HAVE IT)

 

Because our pieces are produced in limited quantities and carefully handled upon return:

 

  • A 10% restocking fee applies to all returns and exchanges

  • A 15% restocking fee applies to orders over $500

As a thank-you for shopping thoughtfully:

Restocking fees may be waived when a return is issued as store credit, which can be used toward any future Ellyndale purchase.


This option allows us to continue offering distinctive designs, responsible production, and accessible luxury pricing—while giving you added flexibility.

 

 

SHIPPING & TAXES FOR RETURNS

 

  • Free shipping applies to completed purchases

  • If items are returned or exchanged:

     

    • Original shipping is non-refundable

    • Return shipping is the customer’s responsibility

    • If a prepaid label is requested, its cost will be deducted from the refund

     

  • Sales tax is refunded only on approved returned merchandise, in accordance with state regulations

 

We recommend using a trackable shipping method for returns.

 

 

FREE SHIPPING THRESHOLD

 

Orders over $300 qualify for free shipping at checkout.

If items are returned or exchanged, the free shipping promotion no longer applies and applicable deductions will be made.

 

 

FINAL SALE ITEMS

The following are final sale and not eligible for return or exchange:

  • Sale or discounted items

  • Promotional purchases

  • Accessories

  • Custom or special-order pieces

 

 

REFUNDS

 

  • Approved refunds are issued to the original form of payment

  • Refunds reflect merchandise value, minus applicable fees

  • Please allow 5–7 business days after inspection for processing

 

 

DAMAGED OR INCORRECT ITEMS

 


If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will take care of it.

 

 

CONTACT US

 

For return or exchange requests, please reach out to:

📧 info@ellyndale.com

 

 

 

OUR COMMITMENT

 

Ellyndale designs in limited quantities to reduce waste and maintain quality.

Thank you for respecting our return policy and supporting thoughtful fashion.

Order Cancellation or Modification

As our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or modify your order upon request. If your order has not been shipped, please email: info@ellyndalecom with your order number.

Please make sure your shipping address is correct when you place your order, as we cannot redirect orders once they have been dispatched. We will prompt you to check all that before you confirm your purchase.